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We offer an express next day delivery service. For this, please ensure your order is placed prior to 12noon the day before delivery is required. (Subject to availability)
Delivery on all items retailing at £249.99 and above will be delivered free of charge.*
Any items under £249.99 will incur a £14.99 delivery charge.
You are welcome to collect your purchase(s) at any time during Powerhouse opening hours from the Customer Collection Depot at Queens Road. If it is more convenient for you to collect from our Don Street store, placing your order before 5pm will ensure your good(s) are ready for collection the following day. Please ensure that you bring your order confirmation reference and photographic ID i.e. passport, driving license or bus pass.
*Due to size and weight constraints Range Cookers and American Style Fridge Freezers incur a delivery charge of £79.99.
Disposal of an old American Style Fridge Freezer will incur a £30 charge, disposal of a standard sized fridge freezer will incur a £14.99 charge.
Please select your preferred delivery date and a member of the Powerhouse team will be in contact with confirmation of availability. As our delivery team for these larger appliances is sourced externally, we cannot guarantee your chosen date will be available but will liaise and confirm with you when would be most convenient. If you have purchased an American Style Fridge Freezer with a dispenser that needs to be connected up to the plumbing we can supply a plumber to do this, however, this would incur an additional charge.
Integrated appliances can be delivered any day Monday - Saturday, however if requiring installation, this is only available on Mondays, Wednesdays and Fridays. For this integrated installation service there is a charge of £79.99 per appliance.
We cannot modify the delivery address entered at the time of your order.
If an order is placed online with a delivery address that differs from the card registered address we will carry out security checks to protect you from fraud.
We think you'll be happy with your purchase but in case you need to return anything, we're here to make things as easy and straight-forward as possible for you.
That's why we offer a 28 days no-fuss returns policy from when you received the order.
All you have to do is return the item/s to us or we can arrange this on your behalf, normally within 5 days at no cost. If the item is in pristine condition we will offer a full refund or a replacement if preferred.
If you would like to return an appliance, simply call the team on 01534 505 460 or email us email@example.com.
To find out more, please read our Terms & Conditions of Sale
Products we're unable to cancel, refund or exchange
We can't offer refunds or exchanges, unless faulty or not as described, on the following item is:
Where a product has been specially ordered for you, unless faulty, we're unable to refund or offer an exchange. We're unable to accept cancellations for these orders, unless within 48 hours of the order being placed. We'll make this clear when you place your order.
This does not affect your statutory rights.
We want you to be happy with your purchase. If you're not, just return the product to us or to one of our shops, following the instructions above, and we'll exchange or refund it to the credit or debit card of the person who originally placed and paid for the order. Please see below for products excluded from this policy.
Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt. This includes any delivery charge, but excludes the products listed as exceptions below.