We're open and delivering
Jersey's Largest Electrical Retailer

Important information regarding Coronavirus (COVID-19)

We’re open with free islandwide delivery*

Follow us on Facebook for the latest product updates and offers.

*A delivery charge of £49 applies for American style fridge freezers and range cookers


FAQs

 

What are your opening hours?

We are open 9am-6:30pm, Monday-Saturday. Online orders can be placed any day, any time.

Our showroom is now open for browsing to a limited number of customers at a time, depending on staff availability. We are adhering to visible safety measures such as perspex screens at our pay zones, PPE and sanitizing in an effort to protect both our customers and staff.

To help direct customers a member of security staff will be permanently positioned outside the store where we have a socially distanced queuing system. In an effort to maintain safe social distancing throughout the store, during busier periods we may ask you which particular areas you are interested in browsing.

For general queries you can contact us on 01534 505460 (option 2), via email admin@powerhouse.je or via Facebook messenger.

You can also live chat with our team via our website, look out for the blue 'Chat' or 'Chat With Us' box on the bottom right hand side of your screen.

 

 

Where can you deliver and how much does it cost?

We are offering free islandwide delivery on all orders.* 

*A delivery charge of £49 applies for American style fridge freezers and range cookers. This is due to the size and weight of these appliances, along with the fact our delivery service of them is outsourced.

 

 

Are you offering installation and disposal?

Yes, we are able to offer professional electrical/plumbing appliance installation and disposal. You can add this to your order online or arrange it with a salesperson in-store/over the phone.

  • Installation of freestanding appliances, ovens and hobs - £25
  • Installation of built in appliances (excluding ovens and hobs) - £99
  • Disposal - £25

 

 

Will you bring the product into my home?

For appliance deliveries, we will enter your home if you have requested our installation and/or disposal service or if you need assistance bringing the appliance into your property.

The majority of deliveries will be made to the main entrance of customers' homes or to a secure location if specified. If you have a shared entrance – if you live in an apartment block, for example – this means we’ll bring it into your apartment, not just the front entrance to the building.

When we deliver, we politely ask that you distance yourself from our drivers by the advised 2 metres at all times. This helps to reduce the risk of spreading the virus.

 

 

I’m self-isolating – will you still deliver?

We are very sorry to hear you’ve had to self-isolate. We can still deliver but we will need to take extra precautions, so please let us know if this is the case. We will have to deliver your product to your doorstep and call you from a safe distance to let you know that it is there.

If you’d prefer to rebook your delivery for a later date, please contact us during our opening hours on 01534 505460 (option 2) or via email admin@powerhouse.je.

 

 

How long will you keep delivering for? Do you have plenty of stock?

We’ll continue to deliver as long as we can do so safely. We have seen unprecedented demand for some products (freezers, laptops, breadmakers, for example) which has led to some challenges with availability. Please check our website for the latest live stock availability.

 

 

What precautions are your delivery drivers taking?

Our drivers are following all Government advice. On arrival they will ensure they keep a 2 metre distance and are washing their hands regularly.

 

 

How do I know when my item will be delivered?

If purchasing online, this will be confirmed at the point of choosing your delivery option during the online checkout process, where you will be given the option to select a specific day. You will also be sent an email to confirm this.

If you wish to query or rebook your delivery, please contact us during our opening hours on 01534 505460 (option 2) or via email admin@powerhouse.je.

In the unlikely event that we need to reschedule your delivery we will be in contact via the telephone number you provided.

 

 

Can I cancel my order before delivery?

Yes, please contact us during our opening hours on 01534 505460 (option 2) or via email admin@powerhouse.je.

 

 

How do I return or exchange a product?

If your purchase was made within the last 28 days and you wish to return or exchange it please contact us during our opening hours on 01534 505460 (option 2), or via email admin@powerhouse.je before bringing your item to the store. Our team will advise further.

Please ensure that your item is returned to us in pristine condition, in its original packaging and with no missing parts. 

 

 

My product has developed a fault, what do I do?

We are sorry that you suspect your product may have developed a fault and are here to help get things resolved. If your product is still within warranty please contact us during our opening hours on 01534 505460 (option 2) or via email admin@powerhouse.je.

The standard warranty period is 1 year but, depending on the product itself and the manufacturer, the warranty period may be longer.

Even if your product is no longer under warranty we can still do our best to advise on possible repair options. Alternatively, contact the manufacturer directly.

 

 

Are you offering a Click & Collect service?

Yes, we are offering a Click & Collect service from our dedicated Customer Collection point situated a few steps further down from the main entrance to our showroom.

When you come to collect, we politely ask that you distance yourself from our staff and other customers by the advised 2 metres at all times. This helps to reduce the risk of spreading the virus.

Please do not go into the showroom to collect your purchase.

Regrettably we cannot offer our courtesy vans out to customers at this time.

 

 

Are you offering Hire Purchase / interest free finance?

Yes, we are currently able to offer interest free finance (subject to status).

To apply, please visit the store where our team can process Hire Purchase agreements either at the Welcome Desk or in-store. Please remember to bring one form of up to date photographic ID (i.e. passport, driving license, bus pass) which may be required.

For full terms and conditions please click here.

Unfortunately we don't currently have the capacity to be able to offer interest free finance online, however we are currently working on developing this.

 

 

What do I do if I have a query about my electricity account or am having difficulty charging my key meter?

Please call the JE Customer Care team on 01534 505460 (option 1) or email jec@jec.co.uk, Mon-Fri 8am-6pm.

 

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