We offer an express next day delivery service. For this, please ensure your order is placed prior to 12noon the day before delivery is required. (Subject to availability)
Delivery only £9.99.*
You are welcome to collect your purchase(s) at any time during Powerhouse opening hours from the Customer Collection Depot at Queens Road. If it is more convenient for you to collect from our Don Street store, placing your order before 5pm will ensure your good(s) are ready for collection the following day. Please ensure that you bring your order confirmation reference and photographic ID, i.e. passport, driving license or bus pass.
*Due to size and weight constraints Range Cookers and American Style Fridge Freezers incur a delivery charge of £79.99.
Disposal of an old American Style Fridge Freezer will incur a £30 charge, disposal of a standard sized fridge freezer will incur a £14.99 charge.
Please select your preferred delivery date and a member of the Powerhouse team will be in contact with confirmation of availability. As our delivery team for these larger appliances is sourced externally, we cannot guarantee your chosen date will be available but will liaise and confirm with you when would be most convenient. If you have purchased an American Style Fridge Freezer with a dispenser that needs to be connected up to the plumbing we can supply a plumber to do this, however, this would incur an additional charge.
Integrated appliances can be delivered any day Monday - Saturday, however if requiring installation, this is only available on Mondays, Wednesdays and Fridays. For this integrated installation service there is a charge of £90.00 per appliance.
We cannot modify the delivery address entered at the time of your order.
If an order is placed online with a delivery address that differs from the card registered address we will carry out security checks to protect you from fraud.
Cancellation and Returns Policy
1. If you wish to cancel your order:
(a) you can notify us by email to email@example.com before we have despatched the goods to you; or
(b) where goods have already been despatched to you, by returning goods to us in accordance with clause 2 below.
2. You have the right to cancel your order up to seven working days starting from the day after delivery. The costs of returning goods to us shall be borne by you unless agreed by us. It is not possible to refund cancelled orders that are still in transit and have not yet been delivered.
If you have ordered an incorrect item or have received an incorrect item you must notify us within seven working days starting from the day after delivery. You must return the item to us within 28 days. The costs of returning incorrectly ordered goods shall be borne by you unless agreed by us.
All incorrectly ordered or incorrectly supplied items must be returned to us in original condition, unused and in original packaging with seals intact.
We are unable to offer refunds or exchanges on computer software unless faulty or not as described.