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Jersey's Largest Electrical Retailer

Returns

Returns

In the event that you need to return anything, we're here to make things as easy and straight-forward for you as possible.

That's why we offer a 28 day no-fuss returns policy from the moment you receive your order.

All you have to do is return the item(s) to us in-store or we can arrange this on your behalf, usually within 5 days, at no cost. If the item is in pristine condition we will offer a full refund in the form of a Powerhouse gift card, or a replacement if preferred.

If you would like to return an appliance, simply call the team on 01534 505460 or email us websupport@jec.co.uk.

To find out more, please read our Terms & Conditions of Sale.

Products we're unable to cancel, refund or exchange

We cannot offer refunds or exchanges, unless faulty or not as described, on any of the following:

  • a product which has been personalised for you e.g. custom specification
  • computer software that has been opened
  • hair care or dental care that has been opened
  • in ear headphones that have been opened

Where a product has been specially ordered for you, unless faulty, we're unable to refund or offer an exchange. We're unable to accept cancellations for these orders, unless within 48 hours of the order being placed.

For the return of any items where the packaging has been opened or damaged since purchase, a 20% restocking fee will apply.

This does not affect your statutory rights.

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